Refunds

At Andy's Toybox, your satisfaction is our priority. We strive to ensure that every purchase meets your expectations. Our Refunds Policy is crafted to align with Schedule 2 of the Competition and Consumer Act 2010 of Australia, as well as Parts 6 and 7 of the Competition and Consumer Regulations 2010. Please take a moment to familiarise yourself with the terms outlined below.

1. General Refund Policy:

  • Our Refunds Policy is applicable within 30 days from the date of purchase.
  • All refunds are processed in Australian Dollars (AUD).

2. Faulty Items and Free Returns:

  • In the unfortunate event of receiving a faulty item, we offer free returns.
  • Faulty items must be reported and returned within 30 days of purchase.
  • Approved refunds for faulty items will include the purchase price and original shipping cost

    3. Returns for Incorrect Items:

    • Incorrect items can be easily returned at our expense.
    • Such returns must be initiated within 30 days of purchase.

    4. Processing Time for Approved Refunds:

    • Approved refunds will be processed within 10 business days.

    5. Restocking Fee:

    • A 30% restocking fee applies to all returns.
    • Refunds will be calculated by deducting the restocking fee and the original shipping cost from the purchase price.

    How to Initiate a Refund:

    • To request a refund, please contact our customer service team.
    • Clearly outline the reason for the return, providing any necessary documentation or images.

    Conditions for Refunds:

    • The item must be in its original condition, unused, and in its original packaging.
    • Any damage caused by improper use or handling may result in no refund.
    • Refunds are not applicable for change of mind.

    Important Notes:

    • We reserve the right to refuse refunds for items that do not meet the outlined conditions.
    • Andy's Toybox does not provide refunds for lost or stolen items.
    • Refunds will be issued to the original payment method.

    Contact Information:

    • If you have any questions or need assistance, please contact our customer service team at  admin@andystoybox.com.au

    Disclaimer:

    • This Refunds Policy is subject to change at the discretion of Andy's Toybox. Please check this page regularly for updates.

    By making a purchase at Andy's Toybox, you agree to adhere to the terms outlined in our Refunds Policy. We appreciate your understanding and cooperation. Happy shopping!