Refunds
At Andy's Toybox, your satisfaction is our priority. We strive to ensure that every purchase meets your expectations. Our Refunds Policy is crafted to align with Schedule 2 of the Competition and Consumer Act 2010 of Australia, as well as Parts 6 and 7 of the Competition and Consumer Regulations 2010. Please take a moment to familiarise yourself with the terms outlined below.
1. General Refund Policy:
- Our Refunds Policy is applicable within 30 days from the date of purchase.
- All refunds are processed in Australian Dollars (AUD).
2. Faulty Items and Free Returns:
- In the unfortunate event of receiving a faulty item, we offer free returns.
- Faulty items must be reported and returned within 30 days of purchase.
- Approved refunds for faulty items will include the purchase price and original shipping cost
3. Returns for Incorrect Items:
- Incorrect items can be easily returned at our expense.
- Such returns must be initiated within 30 days of purchase.
4. Processing Time for Approved Refunds:
- Approved refunds will be processed within 10 business days.
5. Restocking Fee:
- A 30% restocking fee applies to all returns.
- Refunds will be calculated by deducting the restocking fee and the original shipping cost from the purchase price.
How to Initiate a Refund:
- To request a refund, please contact our customer service team.
- Clearly outline the reason for the return, providing any necessary documentation or images.
Conditions for Refunds:
- The item must be in its original condition, unused, and in its original packaging.
- Any damage caused by improper use or handling may result in no refund.
- Refunds are not applicable for change of mind.
Important Notes:
- We reserve the right to refuse refunds for items that do not meet the outlined conditions.
- Andy's Toybox does not provide refunds for lost or stolen items.
- Refunds will be issued to the original payment method.
Contact Information:
- If you have any questions or need assistance, please contact our customer service team at admin@andystoybox.com.au
Disclaimer:
- This Refunds Policy is subject to change at the discretion of Andy's Toybox. Please check this page regularly for updates.
By making a purchase at Andy's Toybox, you agree to adhere to the terms outlined in our Refunds Policy. We appreciate your understanding and cooperation. Happy shopping!