Billing Terms and Conditions

These Billing Terms and Conditions are designed to provide clarity and transparency in accordance with Schedule 2 to the Competition and Consumer Act 2010 of Australia and Parts 6 and 7 of the Competition and Consumer Regulations 2010. By engaging in transactions with Andy's Toybox, you agree to abide by these terms.

1. Currency and Pricing:

  • All transactions are processed in Australian Dollars (AUD).
  • Prices are inclusive of Goods and Services Tax (GST) where applicable.

2. Payment Methods:

  • We accept payments via credit/debit cards and other secure payment gateways.
  • Payments are processed at the time of order placement.

3. Order Confirmation:

  • Upon successful payment, you will receive an order confirmation via email.
  • Please review the confirmation for accuracy and contact us promptly if there are discrepancies.

4. Pricing Errors:

  • In the event of a pricing error, Andy's Toybox reserves the right to cancel or refuse the order.
  • We will promptly notify you of any such errors and provide options for resolution.

5. Billing Disputes:

  • If you believe there is an error in your billing statement, please contact our customer service team within 30 days.
  • We will investigate and rectify any valid billing disputes in accordance with Australian consumer laws.

6. Payment Security:

  • Your payment information is securely processed, and industry-standard encryption is employed to protect your data.

7. Cancellations and Refunds:

  • Cancellations must be requested within 24 hours of placing an order.
  • Refunds will be issued in accordance with our Refunds Policy, aligned with Australian consumer laws.

8. Late Payments:

  • If payment is not received within the specified timeframe, Andy's Toybox reserves the right to cancel the order.
  • Late payments may incur additional charges.

9. Credit Card Chargebacks:

  • Chargebacks initiated without prior communication may result in account suspension.
  • Contact our customer service team to address any concerns before initiating a chargeback.

10. Payment Processing Partners:

  • We engage reputable payment processing partners to ensure secure transactions.
  • Your payment details are not stored on our servers.

11. Changes to Billing Terms:

  • Andy's Toybox reserves the right to modify these Billing Terms and Conditions at any time.
  • Changes will be effective immediately and communicated through our website.

12. Contact Us:

  • For billing-related inquiries, please contact our customer service team at admin@andystoybox.com.au or 1300 869 269

Your Understanding Matters:

  • At Andy's Toybox, we are committed to providing a transparent and reliable shopping experience.
  • These Billing Terms and Conditions aim to align with Australian consumer laws and ensure fair and respectful transactions.

Thank you for choosing Andy's Toybox. Your trust is valued, and we look forward to bringing joy to your doorstep while upholding the highest standards of integrity. Happy shopping!