Shipping policy
At Andy’s Toybox, we are committed to providing a reliable and transparent shipping experience. Please review the information below to understand our shipping process, timelines, and terms.
Dispatch & Processing
Orders are dispatched within 1–2 business days after cleared payment is received.
Delivery timeframes begin once the order has been shipped.
Estimated Delivery Time
Standard delivery across Australia is approximately 7–12 business days.
These timeframes are estimates and may vary due to external factors. Specific delivery dates or times cannot be guaranteed.
Undeliverable Packages
If a parcel is returned to us, our customer service team will contact you via email to arrange re-delivery.
Incorrect Addresses
Orders with incorrect or incomplete addresses may be returned. A re-delivery fee will apply.
Missed Deliveries
If no one is available at the time of delivery, a notification will be left with instructions for collection or re-delivery.
Delivery Delays
Courier-provided delivery times are for reference only. Delays may occur due to weather, high demand, or courier-related issues.
If your parcel has not arrived within 10 business days of dispatch, please contact our customer service team.
If you have any questions or need further clarification, please contact our customer service team.